Account FAQ — Registration, KYC, Age & Own-Name Rules
Account and verification questions, answered without the runaround. Sorting these out early means your first withdrawal — and your welcome bonus — go through without a hitch.
What KYC needs from you
KYC (Know Your Customer) is a one-time identity check required under PAGCOR rules before your first withdrawal. Submit one clear government ID; review typically takes 24–48 hours. Any of these are accepted:
- Philippine passport
- SSS card or UMID
- PhilHealth card
- Driver's license
- PRC ID
Account rules that protect your money
- One account per person, registered in your own legal name — it must match your KYC ID.
- Payments must come from and go to accounts in your own name; third-party funding is rejected.
- You must be at least 21 years old; age is confirmed at KYC and minors' accounts are closed.
- Keep your details current — a name mismatch between your wallet and your ID is the most common cause of a held payout.
Frequently Asked Questions
How long does KYC verification take?
Verification is a one-time step and normally clears within 24–48 hours after you submit a valid government ID. It is required before your first withdrawal, so complete it early rather than waiting until you want to cash out.
How old do I need to be to register?
You must be at least 21 years old, as required by Philippine gaming law. Age is confirmed during KYC, and any account found to belong to someone under 21 is closed.
Can I use my relative's GCash to deposit or withdraw?
No. Accounts and payment methods must be in your own name. Third-party funding is rejected, and a mismatch between the wallet name and your KYC ID will hold up both deposits and withdrawals.
Do I need to finish KYC to claim the welcome bonus?
You can usually claim and play a bonus before final verification, but you must complete KYC before any withdrawal — including cleared bonus winnings. It is simplest to verify right after registering.
What if my ID name does not match my account?
Update your profile so the name matches your government ID exactly before submitting KYC. A mismatch is the leading reason verifications and payouts are delayed. Support can help correct account details if needed.